North Texas Behavioral Health Authority | ...think populations...see individuals

You have the Right to:

Confidentiality.

File a complaint.

Choose a provider.

Receive a second opinion.

Receive interpreter services

Participate in service planning.

Have an independent advocate.

Be treated with dignity and respect.

Available covered services when necessary.

Culturally appropriate and competent service.

Refuse treatment, except as provided by law.

Copies of clinical records and service plans.

Receive information on services and network providers.

Prompt notification of changes in services or providers.

To express an opinion about the provider’s services without repercussions.

Receive from your provider, in terms you can understand, an explanation of your condition, treatment, risks, expected results and reasonable alternatives.

If you feel that your rights have been violated you can call DANSA at 214-366-9407 or email ombudsman@dansatx.org.