| You Have the Right to: |
| Confidentiality |
| File a complaint |
| Choose a provider |
| Received a second opinion |
| Receive interpreter services |
| Participate in service planning |
| Have an independent advocate |
| Be treated with dignity and respect |
| Available covered services when necessary |
| Culturally appropriate and competent service |
| Refuse treatment, except as provided by law |
| Copies of clinical records and service plans |
| Receive information on services and network providers |
| Prompt notification of changes in services or providers |
| To express an opinion about the provider's services without repercussions |
| Receive from your provider, in terms you can understand, an explanation of your condition, treatments, risks, expected results and reasonable alternatives |